top of page
  • What are your hours of operation?
    Our hours of operation are from 8am-5pm Mon-Fri. If you have any questions or concerns, contact us and we will get back to you as soon as we can. If you need emergency service, call us at any time or submit the contact form and select "emergency service" as your subject.
  • Do you provide installation services for the products offered?
    After you purchase a product from Drive-Thru Pros, we will accommodate a time to install the equipment at your location.
  • How do I order supplies e.g. batteries, ear pads, etc. for my store?
    To order supplies for your existing drive-thru system, follow these steps: Visit the Drive-Thru Pros Store: Order the supplies you need for your location If you are not providing payment, choose "manual payment" upon checking out and we'll bill the accounting department for your store directly
  • How do I order supplies for my store without a credit card/method of payment?
    To order supplies without any method of payment, place your order and choose "Manual Payment" upon checkout. This will let you order the equipment without paying. We will then send the invoice to your store's accounting department directly.
  • Should I request an exchange or send in a repair?
    Follow these steps to determine how you should fix your drive-thru equipment. Determine your store's maintenance contract status (If you're not sure about your store's status, contact us). If your store is on a maintenance contract, you should request an exchange. If your store is not on a contract, please fill out the send in a repair form to receive a shipping label via email.
  • How do I know if my store is on a maintenance contract?
    If you're not sure about your store's contract status, contact us with your (store name, number, and franchisee) we'll get back to you with your store's eligibility status to request an exchange.
bottom of page